Our Story
We are a small, UK based independent management consultancy that has been operating since 2020. We offer specialist support that is 100% focused on aftermarket (aka after-sales) services.
Our founder (Nigel Woodall) has over 40 years of aftermarket experience. This has been gained while working directly for OEM's, and independent MRO (maintenance, repair and overhaul) organisations and distributors in global leadership roles. Added to this are an MBA and 4 years of direct aftermarket consultancy experience with SME's.
Around the time of the 2020 covid outbreak a couple of chance conversations convinced Nigel that many SME's were seeking short-term assistance in exactly the areas of knowledge and experience he possessed.
Having reevaluated his position and after a long career of working for other people, he launched this consultancy business with the express aim of sharing his knowledge to help others improve their aftermarket operations.
Our Clients
We focus on supporting manufacturers, MROs and distributors to resolve their aftermarket challenges.
Our services are bespoke and individually tailored to meet the needs of our clients.
We firmly believe that clarity, simplicity and results are the three key principles of great consultancy.
Our Aims
To help SME's & entrepreneurs to improve their businesses and achieve better returns from their aftermarket.
To ensure we deliver exactly what the client wants.
To share our knowledge and techniques to enable skills transfer, as this ensures we always leave our clients better equipped than before we started any engagement.
Improvement
The foundation and support for improved capability, efficiency, revenues and customer satisfaction.
We have made quality our habit. It’s not something that we just strive for – we live by this principle every day.
Empowerment
We ensure our clients are better prepared to independently manage their business in the future.
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