Our services
We specialise in providing consultancy services to the customer facing elements of an aftermarket (after-sales) business, including:
Performance and Process Review
We know what does and doesn't work. Therefore, we are able to critically review existing performance and processes. From there we can identify and/or implement appropriate changes.
Strategy Support
Aftermarket can be highly complex, and defining an effective strategy can be tough; but we have the expertise that can help.
Structural Support
Training
The business world never stands still and so staff training is critical to staying ahead. We can design and deliver training to cover all of the customer facing areas of aftermarket such as: Sales and Marketing; Customer Service/Support; Technical and Product Support; Warranty and Commercial/Contracts.
Mentoring
All organisations should aim to have the best employees. Whether, it's individual or team mentoring, we can help your staff to develop their skills, knowledge and confidence.
People Support
'Informal' Support
Sometimes a full project is entirely inappropriate. Maybe you need some simple advice, or an independent set of eyes and ears to quickly scan a problem, or maybe just someone to critique a draft project plan. We can help you.
General Support
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