Our Expertise

You're in safe hands

This breadth of experience means we understand how the aftermarket operates from every stakeholder perspective, giving us an unparalleled grasp of market dynamics and principles.

That level of experience is what sets us apart.

We bring nearly 50 years of direct aftermarket experience, gained from leadership roles across:

  • All sides of the industry – supplier, competitor, and customer.

  • All sectors – OEM and independent MRO/distributors.

  • All customer-facing functions – from product support and warranty, through customer service, sales, marketing, and commercial.

Abstract blue light burst symbolising depth of expertise, broad perspective, and clarity in aftermarket consulting experience

50 Years of Aftermarket Insight. Clarity. Experience. Perspective.

Our Key Strength

A deep and broad understanding of aftermarket

Our USP is simple: we don’t just know aftermarket - we live it.
We combine strategic insight with hands-on operational knowledge to guide clients with confidence and clarity.

Customer service, sales, and marketing are critical elements of any go-to-market strategy. We understand the importance of creating service levels, value propositions, and USP’s that actually resonate with customers.

In practice, this experience translates into a wide range of real-world improvements, including:

What this means for you

We "get" aftermarket ... it's our home turf!

  • Training and capability building – delivering customer service, sales process, field support, and forecasting training to strengthen frontline teams.

  • Process and system improvements – reviewing, redesigning, and enhancing sales processes, contracts, and customer-facing systems for greater efficiency and impact.

  • Tools for customer engagement – introducing practical CRM overviews and value proposition development to create stronger, more meaningful customer connections.

Working in aftermarket is fast-moving, ever-changing, and highly complex. Our real-world experience provides the insight to know what works, what doesn’t, and why. That knowledge underpins everything we do.

We look forward to working with you.

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